Privacy Policy

Mclenhub ("Mclenhub", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, how we collect and use it, how we may share it, how long we retain it, and the rights and choices available to you when you use the Mclenhub website, applications, learning products, Career Paths, Career Accelerator Program, checkout services, mentorship services, physical training services, and related services (collectively, the "Services").

This Privacy Policy applies to information collected through https://mclenhub.com and other Mclenhub Services that link to this Policy.

By using the Services, you acknowledge that your personal data may be processed as described in this Privacy Policy.

Mclenhub processes personal data in accordance with applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023 (NDPA), where applicable.

The information we collect depends on how you use the Services.

We may collect the following categories of personal data:

Account and Identity Information

• Full name
• Email address
• Phone number where provided
• Password hash and authentication information
• Profile information
• Account preferences

Enrollment and Learning Information

• Courses and Career Paths selected
• Skill selections
• Enrollment records
• Course progress
• Career Accelerator application responses
• Assignments and learning activities
• Resume and CV information
• Portfolio links
• Project information
• Mentorship and tutoring information

Payment and Transaction Information

Payments may be processed by third-party payment providers such as Paystack and Stripe.

Mclenhub may receive information such as:

• Transaction references
• Payment status
• Payment amount
• Currency
• Payment date
• Customer information associated with the transaction

Mclenhub does not intentionally store full payment-card numbers or card security codes on its own servers.

Communications

We may collect information contained in:

• Contact-form submissions
• Support requests
• Emails sent to Mclenhub
• Messages exchanged through the Services
• Feedback and survey responses

Technical and Usage Information

When you use the Services, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Referring pages
• Approximate location derived from technical information where applicable
• Date and time of access
• Session information
• Checkout and interaction events
• Error and diagnostic information

Cookies and Similar Technologies

We may use cookies, local storage, session storage, and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain shopping or enrollment functionality
• Improve website performance
• Understand how users interact with the Services
• Maintain security
• Analyze usage where applicable

You can control or delete cookies through your browser settings. Disabling certain cookies or storage technologies may affect some functionality of the Services.

Browser Local Storage

Certain information may be stored locally in your browser, including:

• Saved Career Paths
• Demo workspace information
• User preferences
• Temporary application or checkout information

This locally stored information may remain on your device until it is cleared by you, your browser, or the relevant application functionality.

We may use personal data to:

• Create and manage user accounts
• Provide access to courses and learning materials
• Process enrollments
• Provide tutoring and mentorship services
• Deliver Career Accelerator services
• Manage Career Path selections
• Review applications
• Process payments and confirm transactions
• Send receipts and transactional communications
• Respond to questions and support requests
• Communicate important service-related information
• Improve our courses, programs, website, and Services
• Improve security and prevent fraud or unauthorized access
• Monitor and troubleshoot technical problems
• Understand usage of our Services
• Maintain business and accounting records
• Comply with applicable laws and legal obligations
• Enforce our Terms of Service
• Protect the rights, property, safety, and security of Mclenhub, our users, and others

Where required by applicable law, we will identify an appropriate legal basis for processing personal data.

Depending on the circumstances and applicable law, Mclenhub may process personal data on one or more of the following bases:

• Performance of a contract or steps taken at your request before entering into a contract
• Compliance with a legal obligation
• Your consent
• Legitimate interests, where permitted by applicable law
• Protection of vital interests where applicable
• Other lawful bases permitted by applicable law

Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Mclenhub does not sell your personal data.

We may share personal data where reasonably necessary to provide and operate the Services, including with:

Payment Providers

Payment information may be processed by providers such as Paystack, Stripe, or other payment processors made available through the Services.

Email and Communication Providers

We may use third-party providers to send transactional emails, notifications, support communications, and other service-related messages.

Hosting, Infrastructure, and Technology Providers

We may use third-party providers for hosting, databases, authentication, storage, analytics, security, content delivery, and other infrastructure necessary to operate the Services.

Tutors and Mentors

Where necessary to provide an enrolled program, we may share limited information with tutors, instructors, mentors, or other personnel assigned to support your learning.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or lawful request from a competent authority.

Business Transfers

If Mclenhub is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

Some service providers used by Mclenhub may process or store personal data outside Nigeria.

Where personal data is transferred outside Nigeria, Mclenhub will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Nigerian data-protection requirements.

Depending on the circumstances, appropriate contractual, technical, organizational, or other safeguards may be used.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

• The nature of the information
• The purpose for which it was collected
• The duration of your relationship with Mclenhub
• Legal, accounting, tax, regulatory, or reporting requirements
• Dispute resolution requirements
• Security and fraud-prevention needs

Enrollment and payment records may be retained for the periods required by applicable accounting, tax, consumer-protection, or other legal obligations.

When personal data is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

Subject to applicable Nigerian law and any applicable legal limitations, you may have rights relating to your personal data, including the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data in appropriate circumstances
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain personal data where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal data is processed
• Lodge a complaint concerning the processing of your personal data

To exercise applicable rights, contact:

hello@mclenhub.com

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the time required by applicable law.

We may send service-related communications that are necessary for your account, enrollment, payments, security, or use of the Services.

Where applicable, we may also send marketing or promotional communications.

You may opt out of marketing communications using the unsubscribe mechanism provided in the communication or by contacting hello@mclenhub.com.

Opting out of marketing communications does not necessarily stop important transactional or service-related communications.

Mclenhub uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, authentication mechanisms, secure infrastructure, encryption where appropriate, monitoring, and other security practices.

However, no method of transmitting or storing information over the Internet is completely secure.

You are also responsible for protecting your account credentials and should notify Mclenhub immediately if you suspect unauthorized access to your account.

If Mclenhub becomes aware of a personal-data breach or security incident affecting personal data, we will assess and respond to the incident in accordance with applicable law.

Where notification to affected individuals or regulatory authorities is legally required, Mclenhub will make such notifications within the applicable legal requirements.

The Services are not directed to children under 16 years of age.

We do not knowingly collect personal data from children under 16 without appropriate authorization where required by applicable law.

If you believe that a child has provided personal data to Mclenhub without appropriate authorization, contact us at:

hello@mclenhub.com

If we determine that we have collected personal data from a child in circumstances where collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

The Services may contain links to third-party websites, applications, payment providers, software tools, or other services.

Mclenhub is not responsible for the privacy practices of independent third parties.

When you use a third-party service, your information may be processed according to that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

If you submit a resume, CV, portfolio, project, application response, employment history, skills information, or other career-related information through Mclenhub's Services, we may process that information to:

• Assess your application
• Provide career guidance
• Provide mentorship
• Review your portfolio
• Provide CV/resume guidance
• Provide interview preparation
• Deliver Career Accelerator services
• Improve your learning and career-development experience

Mclenhub will not publicly publish your personal career information, resume, portfolio, success story, photograph, testimonial, or other identifying information for marketing purposes without appropriate consent.

You retain ownership of content you submit to Mclenhub.

However, Mclenhub may process, store, reproduce, or display submitted content where reasonably necessary to provide the Services, administer your account, provide tutoring or mentorship, improve the Services, maintain security, or comply with applicable law.

Where your content is used publicly for marketing, promotional, testimonial, or showcase purposes, Mclenhub will obtain appropriate consent where required.

You are responsible for ensuring that information you provide to Mclenhub is accurate and up to date.

You should not submit personal information belonging to another person unless you have the appropriate authority or legal basis to do so.

You should also take reasonable steps to protect your account credentials and devices.

Mclenhub may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices.

The updated Privacy Policy will be published on the Mclenhub website with a revised effective date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after the effective date of the updated Privacy Policy will be subject to the updated Policy to the extent permitted by law.

If you have questions, concerns, requests, or complaints regarding the handling of your personal data, contact:

Mclenhub

Email: hello@mclenhub.com

Website: https://mclenhub.com

We encourage you to contact us first so that we can investigate and attempt to resolve privacy concerns.

Where applicable, you may also have the right to lodge a complaint with the relevant Nigerian data-protection supervisory authority.